Frequently asked questions
What is the return policy?
we gladly accept returns for orders that are unused & undamaged.
please contact piccola arte by email at info@piccolaarteworks.com within 14 days of delivery and include the order number and description of the item to return. next ship the item back to piccola arte at return address on shipping label within 30 days of delivery.
buyer is responsible for return shipping costs.
any order returned to the wrong address will incur a rerouting fee subtracted from the refund.
if the item is not returned in its original condition, buyer is responsible for any loss in value.
once piccola arte receives the returned item(s), piccola arte will credit your original method of payment excluding non-refundable shipping costs as soon as possible. piccola arte does not accept returns for custom or personalized orders.
the above information is for retail purchases only.
Can I cancel my order?
piccola arte does not accept cancellations of orders, but please contact us by email at info@piccolaarteworks.com if you have any problems with your order.
When will I get my order?
orders typically ship within 3-6 business days. once your order has shipped, you will receive an email with further information. delivery times vary depending on your location.
Do you create custom designs?
we are artists who love creating new paintings and custom designs! reach out to us with what you are hoping for, and we'll get back to you ASAP.
contact us at info@piccolaarteworks.com
piccola arte reserves the right to use any custom work for future designs or advertising purposes.
customers who buy custom work may use piccola arte’s designs for personal use only and may not reproduce any piccola arte designs for resale.
the above information is for retail customers only.
What are you shipping terms?
piccola arte ships via from new york.
processing time is typically 3-6 business days..
piccola arte is not responsible for delays due to customs or circumstances outside our control. buyer is responsible for all shipping costs, unless otherwise specified.
buyer is responsible for any customs and import taxes that may apply, unless otherwise specified.
the above information is for the retail customers only.
What if my item arrived damaged?
if your order arrives defective or damaged, please contact piccola arte by email at info@piccolaarteworks.com within 14 days of delivery.
be sure to include photo evidence of the damage. we take great care in packaging each item to ensure it arrives safely, but in the rare case something goes wrong during transit, we’ll do our best to make it right.
